Shipping policy
Shipping Policy
All our products are proudly made in Southern California. We dye and print with the best, most experienced partners, and every piece is sewn in our designer workroom.
How Shipping Works
Step 1: Processing time
The time we take to make and package your order. See the Lead Times chart below.
Step 2: Shipping time
The time the carrier takes to deliver it. Free ground shipping usually takes 3–7 days.
Warehouse Sale and Sample Sale items are already made and ship out within 1–3 business days.
Here are our lead times
| Product | Processing time |
|---|---|
| Cotton Collections | |
| All Cotton Duvet & Sham Collections | 3–5 days |
| Sheet Sets | 3–5 days |
| Bedskirts | 3–5 days |
| Print Bedding & Print Pillowcases | 5–7 days |
| Swatches & Fabric | 5–7 days |
| Linen & Velvet Bedding / Linen Salvage Luxe | |
| All Linen & Velvet Bedding Collections | 2–3 weeks |
| Velvet Pillows & Throws | |
| Velvet Throws | 2–3 weeks |
| Dream Silk Velvet Pillows & Velvet Pouf Pillows | 3–5 days |
| Isabella Velvet Toss Pillows | 7–10 days |
| Velvet Frame Pillows & Shams | 7–10 days |
Because we make everything in small batches, processing times may sometimes run a little longer.
How do I get tracking?
Once your order ships, you will receive a shipping confirmation email with tracking information from support@linensalvage.com. Please check your junk folder, as sometimes our emails wind up there.
We are not responsible for delays or delivery issues caused by the carrier once an order has shipped.
Holiday & Peak-Season Delays
During holidays, promotional events, sales, or periods of high order volume, processing times may be extended.
We recommend placing orders early during peak seasons.
Fabric Swatches
Fabric swatches are provided as a reference only. Dyed colors may vary slightly due to the nature of the dyeing process. Printed fabrics are produced for consistency, though slight color variation from the swatch may occur.
Color Information
We take great care to accurately represent the colors of our products. Colors may appear differently across screens and devices.
I have a question about my order
We're here to help you!
Questions about lead times, or not sure when your order will ship? For the fastest response, please email us at support@linensalvage.com. We reply within 1 business day.
If your order appears to be delayed beyond the stated processing timeframe, please email us at support@linensalvage.com and we'll be happy to assist you. We reply within 1 business day.
We want you to know that we're a family-run, small team of friendly people here in Los Angeles answering your emails and calls. We love helping you make your home beautiful, and we look forward to assisting you!
Customer Support Hours
Monday–Friday, 9:00 AM–5:00 PM (PST)