Returns

Timing

• We must receive your return request by email within 7 days of receiving your order.

How to start a return

• Email us at support@linensalvage.com and we'll be happy to help.
• We'll send you a Return Authorization number to include with your return.
• We're unable to accept returns that arrive without one.

What can be returned

• For hygiene reasons, items must be new, unused, unwashed, and in their original packaging.
• We can only accept returns for items purchased on our website.

Return shipping

• If your item arrives defective, or we sent you the wrong item, please notify us by email, and we'll promptly email you a prepaid return label at no cost to you.
• If you're returning an item for any other reason, such as a change of mind, return shipping is your responsibility.
• Once you've shipped your return, please email us the tracking number.

Your refund

• Once we receive your return and after we've checked it, we'll refund your original payment method, usually within 24–48 hours.
• Since we cover shipping on most orders, if you did pay any shipping costs, we regret that these cannot be refunded.
• If you paid with store credit, your refund will be issued as store credit.

Color matching

• We dye and print in small batches, so please order the full quantity you need at the same time (a pair of shams or pillowcases, for example). Later dye lots are not guaranteed to match.
• We can't accept returns because a piece ordered later doesn't match an earlier order, or because the same color from two different collections doesn't match.

Final sale items

• Sale, clearance, and sample items
• Fabric and swatch orders
• Gift cards

Lost or stolen packages

• We're unable to refund or replace packages that are lost, stolen, or not delivered.

Questions?

• We're always happy to help. Email us at support@linensalvage.com, Monday–Friday, 9 AM–5 PM Pacific.